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Reservation Policy

Terms & Conditions

  • Check-in: 2 pm (3 pm for apartments)
  • Check-out: 11 am (12 pm for apartments)
  • Bookings can be cancelled with no charge up until 2 pm, 5 days before your arrival date. Cancellations between 1 and 5 days prior to the arrival date will be charged for the first night. No-shows, or cancellations with less than 24 hours notice (from 2 pm of the day of arrival), will be charged for the entire stay
  • Once your reservation is processed, an authorization of funds for the amount of the entire stay will be made on the credit card you provided. The credit card won't be charged unless a cancellation or a no-show occurs. In this case, you will be charged as per the previous rules. If your credit card rejects the authorization, you will be contacted by email to solve this situation. We won't be able to confirm your reservation until an authorization on your credit card can be made
  • Foreigners who are not residents in Chile are tax free for accommodation when paying in American dollars. Foreigners who can not provide the documentation that shows that they are tourists, or that need a company invoice, will be charged 19% GST. Chilean citizens will have to pay this tax as well
  • Payment of your booking is required up front, upon check-in. If you choose to partially pay your booking, the reservation will be modified and your bed/room/apartments might not be available for the remaining unpaid days
  • A key deposit will be requested when you check in, which will be fully refunded to you upon check-out, provided that no damages or have occurred and bed clothes/linens, keys and rentals are handed back
  • All of our rooms are non-smoking. Please smoke only in the designated areas. Violations of this rule may result in cleaning fees
  • Check-in can be made at any point during the day or night. Keep in mind that a paid day starts at 2 pm local time. After 10 pm, check-ins for the apartments will be given instructions on how to get to the building (one block away), but won't be accompanied to the apartment, as staff need to remain at the hostel
  • For Furnished Apartments bookings, children under the age of 3 can stay for free. Otherwise there is a US$15 charge per person per night